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Privacy Policy

Curovia Healthcare Limited (“Curovia”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our websites, contact us, use our services or interact with us.
For detailed information about how we process personal data within healthcare services, please refer to the relevant service-specific Privacy Notice.

Who We Are

Curovia Healthcare Limited develops and provides digital healthcare solutions, patient engagement platforms and health improvement services for healthcare organisations.
For the purposes of data protection legislation, Curovia Healthcare Limited may act as either:
  • A Data Controller, where we determine how and why personal data is processed; or
  • A Data Processor, where we process information on behalf of healthcare providers, NHS organisations or other customers.

Contact Details

If you have any questions about this Privacy Policy or how your information is used, please contact:
Data Protection Officer
Curovia Healthcare Limited
Email: kate@curovia.co.uk
Postal Address: 2 Beech Close, Heckington, Sleaford Lincs NG34 9FT

Information We Collect

We may collect personal information when you:
  • Visit our websites.
  • Contact us.
  • Register for events or webinars.
  • Complete forms.
  • Subscribe to updates.
  • Request information about our services.
  • Engage with us through social media.
  • Apply for employment opportunities.
Information collected may include:
  • Name
  • Email address
  • Telephone number
  • Organisation name
  • Job title
  • Correspondence and enquiries
  • Website usage information
We only collect information that is relevant and necessary for the purpose for which it is obtained.

Healthcare Information

In some circumstances, our healthcare platforms may process health-related information on behalf of healthcare organisations.
Where we provide technology platforms to NHS organisations, private healthcare providers or other healthcare services, those organisations generally remain responsible for determining how patient information is used.
Patients should refer to the Privacy Notice provided by the healthcare organisation delivering their care for information about how their health information is processed.

How We Use Personal Information

We may use personal information to:
  • Respond to enquiries.
  • Provide requested information.
  • Deliver services.
  • Manage contracts and business relationships.
  • Improve our websites and services.
  • Send relevant communications where appropriate.
  • Meet legal and regulatory obligations.
  • Maintain security and prevent misuse of our systems.
We will only process personal information where there is a lawful basis for doing so.

Lawful Basis for Processing

Depending on the circumstances, we may process information because:
  • You have provided consent.
  • Processing is necessary for a contract.
  • Processing is necessary to comply with a legal obligation.
  • Processing is necessary for our legitimate interests.
  • Processing is necessary for healthcare-related purposes where permitted by law.

Information Sharing

We do not sell personal information.
We may share information with:
  • Healthcare organisations.
  • Professional advisers.
  • Approved service providers.
  • Cloud hosting providers.
  • Regulators and public authorities where required by law.
Where third parties process information on our behalf, appropriate contractual safeguards are in place.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

Information Security

We take information security seriously and implement appropriate technical and organisational measures to protect information from:
  • Unauthorised access.
  • Loss.
  • Misuse.
  • Alteration.
  • Disclosure.
These measures include:
  • Secure cloud hosting.
  • Access controls.
  • Multi-factor authentication.
  • Encryption where appropriate.
  • Staff training.
  • Security monitoring.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal, contractual or regulatory requirements.
Retention periods are managed in accordance with our Records Management and Retention Policy.

Your Rights

Under UK data protection legislation, you may have rights including:
  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to object.
  • The right to data portability.
  • Rights relating to automated decision-making.
The availability of these rights may depend upon the circumstances and legal basis for processing.
Requests may be submitted using the contact details provided above.

Cookies and Website Analytics

Our websites may use cookies and similar technologies to improve user experience and understand how visitors use our websites.
Further information can be found within our Cookies Policy.

Third-Party Websites

Our websites may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

Complaints

If you have concerns about how we handle personal information, please contact us in the first instance so that we can investigate and address your concerns.
You also have the right to lodge a complaint with: Information Commissioner’s Office (ICO)

Changes to this Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
We encourage visitors to review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact:
Data Protection Officer
Curovia Healthcare Limited
Email: kate@curovia.co.uk
Address: 2 Beech Close, Heckington, Sleaford, Lincs NG349FT