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In-person support

Access to healthcare doesn’t begin with a website—it begins with trust. Especially for people who aren’t confident with digital technology, or who are navigating a complex health condition in an unfamiliar language. At Curovia, we offer holistic, human-led support for patients who need more than digital tools.
Our team of multilingual healthcare professionals provides direct, culturally sensitive assistance over the phone and in trusted community settings—making care accessible, understandable, and compassionate.
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When Digital Isn’t Enough

Sometimes, a short appointment just isn’t enough to get to the bottom of what’s really going on. And sometimes, your staff simply don’t have the time, the language skills, or the culturally appropriate resources to offer holistic support.

We step in when:
  • Patients need to talk through complex health issues at their own pace
  • Language or health literacy barriers make standard care ineffective
  • Social or cultural factors are affecting engagement with treatment
  • Follow-up support is falling between the gaps
Our service helps patients make sense of the system—and their situation—with dignity and clarity.
At Curovia, we offer holistic, human-led support for patients who need more than digital tools. Our team of multi-lingual healthcare professionals provides direct, culturally sensitive assistance over the phone and in trusted community settings –making care accessible, understandable, and compassionate.
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One-to-One Phone Support

We offer telephone-based support in key South Asian languages, including Urdu, Punjabi, Bengali, Hindi, Tamil, and Gujarati, delivered by trained staff who understand the health system and the cultural context of the people they’re supporting.

This service helps patients:
  • Understand test results and care plans
  • Navigate referrals, appointments, and NHS systems
  • Manage chronic conditions with confidence
  • Ask questions in a safe, familiar language
  • Receive reminders and motivation tailored to their cultural context
All delivered with empathy, clarity, and respect.
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Culturally Grounded, Technically Ready

We work with:
  • NHS teams and ICS partners to support inclusive digital health rollouts
  • Pharma, tech, and digital health innovators to localise apps and platforms
  • Community organisations and researchers creating accessible, co-designed tools
Whether you’re building a diabetes management app or sharing cancer screening reminders, our approach helps you reach more people, more meaningfully.
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Community Clinics

We provide in-person support in community venues that feel familiar and trusted, such as mosques, temples, gurdwaras, food banks, and neighbourhood centres.

Our clinics support NHS teams to meet people where they are—both literally and culturally.

Delivered in partnership with local community leaders

Staffed by culturally matched professionals and translators

Tailored around specific health themes (e.g., diabetes, heart health, medication support)

Available in multiple South Asian languages including Urdu, Punjabi, Bengali, Hindi, Gujarati, and Tamil

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Personalised Guidance

Our trained advisors offer one-to-one guidance that goes beyond the appointment. This includes:

  • Explaining test results, diagnoses, and treatment plans
  • Helping patients prepare for or follow up from NHS appointments
  • Offering lifestyle advice that takes into account cultural norms, diet, and family dynamics
  • Building trust through repeated, consistent contact
We help build the kind of therapeutic relationship that leads to better adherence, lower missed appointments, and improved outcomes—particularly for people living with long-term conditions.

Whether you’re an NHS team looking to improve access, a GP practice struggling to reach underserved communities, or a researcher trying to engage diverse participants, our human-led support can help.

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